Popular Articles
CHECK THE STATUS OF OUR SERVICES
To check the status of all our services, view any incidents or progress of incidents or planned maintenance. Please use the below link to view our 'Service Status Page': Service Status Page Link - https://gocloudcommunications.statuspage.io/ You can ...
Audio Issue Trouble Shooting
VoIP – (Audio issue troubleshooting) - Is SIP ALG disabled on router - Can the issue be replicated from a soft phone or another IP device - Can the issue be replicated from a different network - Is the IP phone/softphone on the latest firmware - Is ...
Calling destinations that are failing
VoIP – (Calling destinations that are failing) - Is SIP ALG disabled on router - Does Call History give a Release Reason - Does the number work from a different device that is not on the server (mobile/BT landline) - If the call is international has ...
Calls dropping during call
VoIP – (Calls dropping on call) - Has the broadband been checked for speeds and connection - How many devices are connected to the same LAN - Is SIP ALG disabled on router - Does the same issue occur when IP phone is connected directly via the router ...
Broadband Fault
Broadband Fault - Is DSL/Internet light on - Is the router on the latest firmware - Does the phone line have dial tone - Has a new router been tested on the same broadband - Has the faceplate been removed and router/filter been plugged directly in to ...