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To check the status of all our services, view any incidents or progress of incidents or planned maintenance.
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Hardware Fault
Hardware Faults - The device needs to be provided by us for Go Cloud to support it - Is the device on latest firmware - Has device been restarted - Has the device been factory reset - Is the device connected by Wi-Fi, if so check connection - If ...
Handset screen says 'No Account'
If your Handset screen says 'No Account' Quick and Basic onsite checks - Is the device connected by Wi-Fi, if so check connection - If connected by Ethernet, check ethernet connection - Is the broadband connection online? - Restart the Handset by ...
Cordless Handsets not working - Follow these steps
If you experience that your cordless handsets are not ringing, or can't dial out Check the following: - Restart the cordless handset base station which will be connected to your broadband router, or network point. Remove power source or turn off ...