Grandstream - Firmware upgrade process

Grandstream - Firmware upgrade process

An important Firmware upgrade Software Patch has been issued by Grandstream, the makers of your phone system handsets.

To ensure this is received and installed to your handsets, Please follow these instructions:

  • If you have Grandstream Desk Handsets, please remove power supply and wait 60 seconds, replace power supply, and if handset screen shows upgrade request, accept the request, then wait for upgrade completion, this could take 2-5 minutes.

  • If you have Grandstream cordless handsets, please carefully remove power supply from 'Grandstream Base Unit' connected to your broadband router or network, wait 60 seconds and replace. Allow base unit to install upgrade, this could take 2-5 minutes.

Please complete the above process as soon as possible to ensure your device receives the upgrade. Failure to complete the firmware upgrade may cause functionality issues with your device.

    • Related Articles

    • Grandstream WP810 User Guide

      Grandstream WP810 User Guide

    • Grandstream GRP2612 USER GUIDE

      Please see attached Grandstream 2612 series User Guide

    • Grandstream DP720 USER GUIDE

      Please see attached Grandstream DP720 User Guide

    • Grandstream DP720 isn't ringing

      If your Grandstream DP720 DECT is not ringing It's possible you may have accidently enabled 'DND' (Do Not Disturb). If you see anything on your phone screen like this: You will need to disable DND to make the handset available to ring again on your ...

    • Hardware Fault

      Hardware Faults - The device needs to be provided by us for Go Cloud to support it - Is the device on latest firmware - Has device been restarted - Has the device been factory reset - Is the device connected by Wi-Fi, if so check connection - If ...