Hardware Fault

Hardware Fault

Hardware Faults

- The device needs to be provided by us for Go Cloud to support it
- Is the device on latest firmware
- Has device been restarted
- Has the device been factory reset
- Is the device connected by Wi-Fi, if so check connection
- If connected by Ethernet, check ethernet connection

    • Related Articles

    • Broadband Fault

      Broadband Fault - Is DSL/Internet light on - Is the router on the latest firmware - Does the phone line have dial tone - Has a new router been tested on the same broadband - Has the faceplate been removed and router/filter been plugged directly in to ...

    • Broadband Outage - Checks to complete before reporting a Fault

      What is a broadband outage? A broadband outage is a problem with the provider’s network that causes you to lose your internet connection. This is usually contained in a particular area, but it can sometimes affect customers nationwide. Outages don’t ...

    • Cordless Handsets not working - Follow these steps

      If you experience that your cordless handsets are not ringing, or can't dial out Check the following: - Restart the cordless handset base station which will be connected to your broadband router, or network point. Remove power source or turn off ...

    • Grandstream WP810 User Guide

      Grandstream WP810 User Guide

    • Yealink T58a USER GUIDE

      Please see attached Yealink T58a User Guide