Customer Onsite Broadband Checks

Customer Onsite Broadband Checks

We understand that a stable broadband connection is essential for your business operations. Occasionally, service interruptions can occur due to factors within your premises that are easily rectifiable with some basic troubleshooting

Please complete the following checks:
  • Please check the broadband line cables from the 'Openreach' wall socket. Please carefully unplug the cables from socket to router, and replacing them securely back into socket and broadband router.
  • Please turn off the power to the broadband router, wait 2 minutes, then turn the router back on
If the issue remain unresolved
  • Please look for any damage to any cables connected to your 'Openreach' socket
  • Please look for any damage to your broadband router
  • If you have recently connected any new devices or equipment to your broadband router, please disconnect this and check your connection
  • Please advise if you have had any internal work completed on your premises which may have had an impact on your broadband line cables
  • Please advise if you see any external damage to the line entry point on your premises

If these checks do not resolve the issue, please do not hesitate to contact our support team, and we’ll be happy to assist you further.

Thank you for your attention to these simple steps that can help ensure uninterrupted service.



Kind Regards,
Customer Support Team
Go Cloud Communications

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